Dr. Mark Goulston, an admitted dyslexic, dropped out of medical school twice. At one point, the Dean of Students told him, “You’ve been kicked out.” However, after being told his med school career was over, he was given a trifecta of hope. Mark was told he had a knack for connecting with patients, he was encouraged to keep trying, and he knew he could see something in a patient’s eyes, minds and souls that others missed. Dr. Goulston did become a practicing clinical psychiatrist, a UCLA professor of psychiatry for over 20 years and the author of 8 books. He is also considered a one of the foremost thought leaders and coaches in the area of empathic listening with his book, “Just Listen,” becoming the top book on listening in the world. Dr. Goulston discusses RTA (Re-traumatization avoidance), Surgical Empathy and what to do with a hijacked amygdala.