Can feedback be a tool to improve healthcare?

In Episode 3, we discuss how to improve our own and other people’s care using our experiences - positive and negative.

How can we give and receive feedback? And why do consumers have a unique perspective to identify risks and harms that doctors and nurses may not see?

There are informal and formal ways to give feedback. Julie McCrossin, Graeme Slade, Nadine El-Kabbout and Nat and Kai Rataj chat about the range of ways we can give and receive feedback and how to do it in the most effective way possible.

Patient Power is a Health Consumers NSW podcast and video series, supported by the Australian Commission on Safety and Quality in Health Care.