As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.

This episode is a conversation with our guest from the Area Agency on Aging in Tennessee, Christin McWhorter. She will talk about the services that their organization offers for Medicare beneficiaries. Christin McWhorter is the Community Outreach Manager with the Southeast Tennessee Area Agency on Aging and Disability. Christin has been employed with the Area Agency on Aging for over 16 years and has extensive experience working with older adults and caregivers. As community outreach manager, she collaborates with health organizations, community groups, businesses, and others to promote the agency’s programs and services. She is the manager for the Area Agency’s Community programs, which include Volunteer Assisted Transportation for Seniors, State Health Insurance Assistance Program (SHIP) – Medicare Counseling, health promotion programs, agency volunteer recruitment, and programming/development support for 12 area senior centers.

Christin is a certified leader for several nationally recognized evidenced-based health promotion programs. She facilitates support groups for family caregivers and is a certified Medicare counselor. She is a member of the Mayor’s Council on Livability and Aging, the Chattanooga Regional Health Innovation Coalition, and the Regional Transportation Planning Organization’s Human Services Transportation Committee.  For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

KEY TOPICS
00:12: Overview, introduction of guest, Christin McWhorter
02:47: Introduction of the Area Agency on Aging (AAA)
07:42: Information about costs for services
08:33: How to contact the AAA
10:05: How AAAs work with other stakeholders
11:08: Final thoughts from our guest

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RESOURCES

BFCC-QIO Information for stakeholders: www.keproqio.com/partners

BFCC-QIO Information for people who have Medicare: www.keproqio.com/bene

Area Agency on Aging Information: eldercare.acl.gov

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://youtu.be/U78mgVaM12M