SUMMARY
As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.

This episode is a conversation with our guest, Crystal Strong, from the South Carolina Department on Aging.

Crystal is the Program Director for the State Health Insurance Assistance Program (SHIP), the Medicare Improvements for Patients and Providers Act (MIPPA) program, and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide

In this podcast, Crystal will share information about how the SHIP program can help Medicare beneficiaries with their Open Enrollment choices. Medicare has many options that can be confusing, so this podcast helps provide Medicare beneficiaries with where they can go to get assistance while making these choices.

For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

KEY TOPICS
00:29: Overview, introduction of guest, Crystal Strong
02:38: Introduction of SHIPs
03:24: What is Open Enrollment?
04:20: How do SHIPs help with Open Enrollment?
06:15: Tips for Open Enrollment
07:38: Final thoughts

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RESOURCES

BFCC-QIO Information for stakeholders: www.keproqio.com/partners

BFCC-QIO Information for people who have Medicare: www.keproqio.com/bene

SHIP information: www.shiphelp.org

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://youtu.be/U78mgVaM12M