SUMMARY
As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.

This episode is a conversation with our guest from the Oklahoma Long-Term Care Ombudsman, Bill Whited. He will talk about the services that their organization offers for Medicare beneficiaries.

Bill serves as the State Long-Term Care Ombudsman for the State of Oklahoma and is responsible for administering the Oklahoma’s Long-Term Care Ombudsman network and systems and legislative advocacy for Oklahoma’s long-term care residents. He has more than 25 years of experience in the development and delivery of aging, mental health, juvenile justice, and human services programs in Oklahoma. His background includes over two decades of service with the Oklahoma Department of Human Services, including service as an Adult Protective Services investigator before becoming a Long-Term Care Ombudsman in 2003.

For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

KEY TOPICS
01:37: Overview, introduction of guest, Bill Whited
03:17: Introduction of Long-Term Care (LTC) Ombudsman Program.
07:00: Examples of when someone would contact the LTC Ombudsman Program.
11:01: How volunteers help staff the LTC Ombudsman Program.
16:30: More information about accessing Kepro’s services and podcasts.

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RESOURCES

BFCC-QIO Information for stakeholders: www.keproqio.com/partners

BFCC-QIO Information for people who have Medicare: www.keproqio.com/bene

Oklahoma Long-Term Care Ombudsman Program: https://oklahoma.gov/okdhs/services/cap/ombudsman.html

Find the Long-Term Care Ombudsman Program in your state: https://theconsumervoice.org/get_help

Information about the Long-Term Care Ombudsman program: https://acl.gov/programs/Protecting-Rights-and-Preventing-Abuse/Long-term-Care-Ombudsman-Program

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://youtu.be/U78mgVaM12M