How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first?  Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic.  In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients through their healthcare journeys with grace, empathy, and purpose