Louise Lally Podcast

louiselally

For Business leaders looking to scale and grow this podcast will have topics on leadership, finding your why in your journey, retail business strategies, customer experience models, coaching teams in the workplace and many more. read less
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Retail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the future
Mar 8 2022
Retail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the future
Louise will be discussing the future of Retail with two John Andrews a Retail strategist and thought leader and Ted Rubin a bestselling author and leading Marketing expert. They just released a book called "Retail Relevancy" that is filled with strategies and techniques around growing your Retail business. We discussed: How Retailers can drive omnichannel and customer first experiences both online and instore.The supply chain challenges that emerged during Covid and how retailers can navigate around this through locally sourced suppliers and keeping the touch point for customers consistent when there are challenges.Use a customer first model that starts with your internal customers first your staff how do you support them in becoming brand advocates and ambassadors for your brand.Convenience is key for Retailers moving forward so how can retailers be more convenient and what does that even mean we will discuss this as it is a strategy we see being used by Amazon, Walmart and lots more. CRM and Coupons the role they will play in the future of retail currency, how they can drive brand loyalty when used in the right way.How does Retailers communicate with their customers are they listening to them in the way they wish to be communicated to. Get ready to learn and gain knowledge and inspiration on this power packed conversation.

Episodes

Retail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the future
Mar 8 2022
Retail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the future
Louise will be discussing the future of Retail with two John Andrews a Retail strategist and thought leader and Ted Rubin a bestselling author and leading Marketing expert. They just released a book called "Retail Relevancy" that is filled with strategies and techniques around growing your Retail business. We discussed: How Retailers can drive omnichannel and customer first experiences both online and instore.The supply chain challenges that emerged during Covid and how retailers can navigate around this through locally sourced suppliers and keeping the touch point for customers consistent when there are challenges.Use a customer first model that starts with your internal customers first your staff how do you support them in becoming brand advocates and ambassadors for your brand.Convenience is key for Retailers moving forward so how can retailers be more convenient and what does that even mean we will discuss this as it is a strategy we see being used by Amazon, Walmart and lots more. CRM and Coupons the role they will play in the future of retail currency, how they can drive brand loyalty when used in the right way.How does Retailers communicate with their customers are they listening to them in the way they wish to be communicated to. Get ready to learn and gain knowledge and inspiration on this power packed conversation.
What is Relationship Building in Retail and how to be authentic when selling on the shopfloor
Mar 11 2022
What is Relationship Building in Retail and how to be authentic when selling on the shopfloor
In this episode I will be chatting to Sales Relationship Coach Jason Cooper. We discuss the power of relationship building with customers. Some of the topics we discussed were: Selling and focusing on the Customer first and Sale second Relationship approach when building trust and rapport with customers.We also delve into attaining new customers and retaining the ones we have.Dealing with rejection in sales and strategies to use in order to overcome this.Training your sales team in building relationships with customers. We discussed these and lots more in the episode.
How Retailers can Feng Shui their stores to deliver exceptional Customer Experiences
Mar 25 2022
How Retailers can Feng Shui their stores to deliver exceptional Customer Experiences
In this episode of the Retail Growth series I will be speaking to Claire Boscq Scott. Claire is a bestselling author and creator of the BizShui Method whereby Feng Shui principals are applied to organisations to improve and grow customer and employee experiences. I will be discussing: How Retailers can implement Feng Shui methods to drive a better experience that drives growth in a business.Using the sensory experience by touching on one of the 5 senses when a customer is visiting your store and how you can leverage this to increase dwell time and conversion in your store.Often underestimated such as smell some stores have perfume scented around the store to draw customers in or to peak their interests. We will discuss examples of brands that are doing this and getting phenomenal results.  We will discuss how Retailers can implement these strategies in their business that will make a great impression on customers visiting their stores but will also increase revenue and growth for those businesses.
Why Training does not work in organisations and what is needed to solve it
Apr 4 2022
Why Training does not work in organisations and what is needed to solve it
In this episode I will be delving into the role coaching, mentoring and training plays in Retail and how to best implement this in organizations in order to retain and engage staff in the workplace. I will be speaking to Robb Marr Coach and author of "The Lost 90%" we chat about his book and the role it has played in his own journey. In the discussion we delved into some of the following; Both Louise and Robb will share their own experiences both as coaches, trainers and managers in businesses.The missing part of coaching and mentoring in organisations that implement training and how to apply long lasting results for teams in supporting training and development of staff.The areas that most leaders struggle with in coaching teams and finding the balance with training and coaching. This episode is focused on training and development within the workplace and the role of coaching and mentoring within this space.
The role Shopfloor Staff have in Stock Purchasing and Managment and why it isn’t just the Buying Departments job
Apr 11 2022
The role Shopfloor Staff have in Stock Purchasing and Managment and why it isn’t just the Buying Departments job
In this episode I am speaking to Tim Radley on Retail Buying and Stock Management. We discussed the following: How Retail has evolved over time and the new bottom-up structure businesses are now moving into.We share insights into how Retailers can structure better processes to drive a more collaborative approach to their buying and ranging of stock in stores.How staff can play a key role in stock purchasing and management in your store.The move to less is more with stock by having automated replenishment systems to having stock that no longer needs receipts as barcodes have traceability to store, date and time purchased. These and lots more areas are covered in the episodes.
Retail Leadership and Coaching
May 27 2022
Retail Leadership and Coaching
In this episode I spoke with Jim Frawley on leadership and coaching in the workplace and how management teams can cultivate this more. We discussed some challenges and opportunities that leadership teams have when coaching teams in the workplace. The challenges facing leaders in the workplace currently.The current trends in the workplace and how this is impacting succession planning and staff retention.Culture and change within teams that can bring about growth and innovation.The power of conversation and asking questions and investing in individuals in the team. These and lots more areas were covered in this episode on people strategies.
What is Sustainable Retailing and where do we begin
May 27 2022
What is Sustainable Retailing and where do we begin
In this episode I spoke with sustainability consultant Linda Warde founder of Green Zebra a company that looks to support and educate Retailers on having a more sustainable approach to how they operate their stores. We will discuss the following: Understanding the complexities of sustainability practices in Retailers.How SME Retailers can start the process and what steps are needed in order to implement sustainability in their businesses.How Retailers can design and start to look at their own stores needs and wants in order to be sustainable.What do you have at present that you can use in building your own Retail toolkit for sustainability in your store. In this episode we aim to demystify what being sustainable is for Retailers and where to start if you are an SME Business owner.
Winning in Retailing through HR People First Strategies
May 27 2022
Winning in Retailing through HR People First Strategies
In this episode I spoke with David Nally HR for the DIY Retailer Woodies DIY. We delved into the challenges that Retailers have currently with retention, recruitment and cultivating a winning culture in a business. Discussing some of the following araes: The key role in having brand values, ethos and a mission statement has in your business and how to integrate this into your people strategy.How Woodies DIY grew as a business during Covid-19 and took on a large number of additional staff to cope with the growth in the business.How Woodies implemented a winning people first strategy that has seen them ranked as the employer of choice and winning numerous Employer of the year categories.Communication through apps, newsletters and lots more tools ensure the head office team are contactable by the frontline teams this flat line structure enables the team at Woodies to take action on real time feedback and support the teams. This episode was a great insight into a Retailer that has such a strong emphasis on team culture and people first ethos.
How Retailers can Create winning Customer Experiences
May 27 2022
How Retailers can Create winning Customer Experiences
In this episode I speak with Shep Hyken on all things CX and EX in Retail bringing it back to basics when it comes to creating a winning formula with building and connecting customers internally and externally.
A story of true Entrepreneurship where passion meets perseverance and drive
May 31 2022
A story of true Entrepreneurship where passion meets perseverance and drive
In this episode I spoke with Oonagh O Hagan entrepreneur and owner of Meaghers pharmacy. We discussed her journey into setting up her first business and the strategies she used to grow her team and extend her store portfolio.  Some of the areas we discussed were; Having a clear vision of your business who you serve, and the ethos and mission embedded into that business.Having values that support your business purpose and people in it.Building a community around your business that serves your customers not just to sell products but to educate and support them
Leadership Growth series Ep 1 finding alignment within to connect to your true self and be the leader you were meant to be
Jul 11 2022
Leadership Growth series Ep 1 finding alignment within to connect to your true self and be the leader you were meant to be
In this episode of the leadership growth series I spoke with Hortense Le Gentil author of "Aligned: Connecting Your True Self with the Leader You were meant to be." We discussed the following: The role of alignment within ourselves and how do we find that if we are lost or seeking that understanding of fulfilment.Understanding our own purpose and the role it plays in our lives every day and the impact that has on how we lead teams.How we lead ourselves and those around us in how we cultivate alignment as an individual and collective in the workplace. This discussion is filled with great practical exercises you can try at home to help you find inner alignment to support you in the roles you have in work and outside of the workplace
Leadership Growth series Ep 2 emotional habits as a leader do they get in the way
Jul 24 2022
Leadership Growth series Ep 2 emotional habits as a leader do they get in the way
In this second episode of the Leadership Growth series I spoke to Dr Susie Mitchell an internationally renowned Coach. We spoke about: How leaders support the team as a collective when coaching them on learned behaviours and emotional habits to be unlearned.What is the key ingredient to putting this into practice as a coach.What role does having a purpose play in a persons overall fulfillment in life.What is the biggest blocker for people not finding their purpose or why in life and what was Dr Susies biggest obstacle and how did she overcome this. As a leader you need to first understand yourself and have awareness of your emotional habits in the workplace in order to better lead your team and support them the best way you can. If you liked this share it to those you feel might benefit
Leadership Growth series Ep 3 Why do we need to have Self-reflection, awareness and belonging
Oct 17 2022
Leadership Growth series Ep 3 Why do we need to have Self-reflection, awareness and belonging
In this episode of the leadership growth series. I am joined by Simon Haigh a thought leader in leadership. We deep dived into the challenges of being in leadership and how teams manage through poor leadership and the impact this has on culture, passion and overall job satisfaction. We discussed challenges that leaders face in the present and how previous authoritarian styles have impacted those changes in the workplace. We discussed: The leader's role of self-reflection, slowing down and increasing self-awareness.The leader's role of vision, expectation and the use of facilitative leadership versus authoritarian.How belonging, recognition, trust and autonomy can support in increasing engagement, innovation and collaboration in the workplace.How do the leaders of today adapt and support those in the workplace to embrace and cultivate a coaching culture where it may have not been in place before.
Leadership Growth series Ep 4 Empathy and being values driven when Managing teams
Oct 17 2022
Leadership Growth series Ep 4 Empathy and being values driven when Managing teams
In this episode of the six-part leadership growth series I am joined with Paula King Master Coach.  We discussed: The role of new leaders in the workplace fostering coaching for the first time with teams new and already established what approach to take.Empathy in leadership and having a balanced approach that doesn't lead to burnout through the use of self-regulation and awareness.Coaching models that managers can utilize when managing teams such as the PERMA model and CIA model used in supporting wellbeing and decision making with individuals.How to use coaching when dealing with difficult conversations and conflict in the workplace.Values in coaching teams in the workplace where this shows up and how to best support your team in working as a collective towards them.
Leadership Growth series EP 5 Being Vulnerable through integrity and authenticity as a leader
Oct 17 2022
Leadership Growth series EP 5 Being Vulnerable through integrity and authenticity as a leader
In this episode I was joined by Sile Ui Chiarain Psychotherapist and actress to discuss vulnerability and authentic leadership. We discussed: How can leaders be able to get in touch with their vulnerability within a productive discussion, requires an integrity in the transparency of being authentic to oneself.How authentic leadership is an ethical and accountable "lead our ship" style that embraces weaknesses as a strength, when we learn from them.How holding space with both top-down and bottom-up learning opportunities is key to psychological safety in the workplace. Finding alignment in your role as a leader creates cohesive and balanced relationships in the workplace that are open, honest and supportive
Retailing with Meaning Ep1 Store Concepts
Oct 17 2022
Retailing with Meaning Ep1 Store Concepts
In this episode of this four-part series I will be discussing a topic each week with Tim Radley owner of VM Unleashed and author. In this first episode we discussed Store Concepts: We delved into 4 areas Shopper Paradise, Collection Crossroads, Community Hub and Business Centres.Less stock and more showcasing of products with experiences built into the instore customer journey.The move from building a store centered around stock to a store focused on building it around the customer first approach with a lifestyle feel to it.The role of AI technology in the Retail space how important is this for a store of the future.The role of self service in clothing stores will this impact the kpi metrics in comparison to food stores as it is a different product.From stores of the past to future stores how is retail evolving and revolving when we look at what has been learned and what will be in the stores of the future.
Retailing with Meaning Ep2 ”Shop Merchandising and Display”
Oct 20 2022
Retailing with Meaning Ep2 ”Shop Merchandising and Display”
In this second installment of the four-part series Retailing with Meaning we discuss Shop Merchandising and Display. If your selling products this is one really not to be missed, we discussed the following: -Measuring linear per sq footage, turnover per sq foot and how smaller businesses can create free tools to measure turnover in their Retail Businesses. -Store windows and sight line of stock on floor fixtures and the role they play in driving sales or increasing the brand story or collection being showcased. -Lighting and signage in stores how do these impact the stores aesthetically and also commercially to drive sales. -The importance of measuring conversion, items per customer and footfall when measuring the success of a new product or products and how this can be done effectively and efficiently. -Understanding the flow of a customer journey in a store that drives sales and commerciality through visual merchandising.
Retailing with Meaning Ep3 ”The People in Your Retail Business”
Oct 24 2022
Retailing with Meaning Ep3 ”The People in Your Retail Business”
In this third installment of this four-part series "Retailing with Meaning" we discussed "The People in Your Retail Business" covering the following areas: - The importance of getting the basics right with your staff starting with your onboarding, training the team and succession planning. - The role of the team on the shop floor, head office departments and collaborating within these. We will look at how this can add value and strengthen the growth of your brand. - Staff retention and engagement how can Retailers drive this more looking at Retailers that are leading the way when it comes to team engagement. - How has the Employee Experience changed in recent times and how Retailers need to rethink their People Strategy in order to grow their business. And lots more was discussed on this episode.
Retailing with Meaning ep 4 ”Sustainability and Ethics in Retail”
Nov 6 2022
Retailing with Meaning ep 4 ”Sustainability and Ethics in Retail”
In this last episode of this four-part series Retailing with Meaning. We delve into sustainability and ethics within retail brands.  The areas we discussed: How can smaller Retailers make everyday changes to be more sustainable.The role that ethics plays in sustainability within Retailers and how some brands are leading the way in driving this as part of their social responsibility culture.Emerging Retailers that are leading the way with reusable materials and by products and how these emerging brands are reinventing the status quo of recycling.The future life cycle of Retail sustainability within the sector.With a lot of great case studies and examples in this episode it will demystify the complexities of sustainability and ethics within Retail.
Marketing Your Retail Business Ep1”Building Your Marketing Strategies”
Nov 18 2022
Marketing Your Retail Business Ep1”Building Your Marketing Strategies”
In this first episode in a three part series, I will be discussing with my guest Richard Liverman all things related to Retail Marketing. We discuss best practices, innovation in this space and how Retailers can get more clarity on how to execute marketing for their bricks and mortar retail stores. We discuss strategies around using a low-cost budget to none at all in retail marketing and how you can leverage this more to drive footfall, average transaction sales and items per customer through your business.