Cleaning Processes with Jerry

Jerry Bauer

Welcome to the Hospitality Cleaning 101 Podcast, your go-to source for all things related to chemical and cleaning solutions in the hospitality industry. I'm your host, Jerry Bauer, a 35-year veteran in the field, and I'm excited to share my knowledge and experience with you. In each episode, we'll explore innovative solutions and processes that can help you save time, effort, and money in your cleaning operations. From the latest trends to time-tested techniques, we'll cover it all. So tune in every other week and join me as we dive into the world of cleaning. And if you love the show, don't forget to subscribe, rate, review, like, and share. Your support means the world to us. Let's get started!

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Scent and Fragrance Chemical Branding with Sean Kemper
Dec 1 2022
Scent and Fragrance Chemical Branding with Sean Kemper
Did you know that scents can trigger good memories in the minds of your customers? Branding your business with a signature scent that your customers can always relate to is a smart move. In this episode, we have Sean Kemper explain how to improve guest experience through scents and fragrances in your rental property or hotel. Sean is the owner of ETI Solutions, a company with a deeper vision to help educate and train short-term rental companies while continuing to bring innovative equipment, cleaning, and disinfecting products to the industry.Listen in to learn how hotels and rental properties are triggering memories by expertly applying and matching scents and fragrances. What You Will Discover: ·         [3:35] Sean talks about his interest and intrigue in scents and fragrances. ·         [5:00] The psychology of scents – how scents can trigger good memories.·         [7:04] How hotels and rental properties apply and match their fragrances. ·         [8:06] Why nursing homes are not a great market for fragrances. ·         [10:03] He shares the main customers for fragrances besides rentals. ·         [13:56] Why the fragrance business is easier when sold directly to consumers. ·         [16:00] Sean on what’s new for rental properties. Relevant Links:·         ETI Solutions Website: https://etisolutions.co/ ·         ETI Solutions Facebook: https://www.facebook.com/ETISolutionsChemistryCleaningCustomerSatisfaction·         Sean’s Website: www.hospitalitycleaning101.com ·         Email: sean@etisolutions.co Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
Interview with Jack Ellison Founder of Clean Square
Nov 11 2022
Interview with Jack Ellison Founder of Clean Square
JACK ELLISON - SHOW NOTES - CLEANING PROCESSES WITH JERRY  Summary Given a choice, would you hoard information or share it with the rest of the world to grow together? Jack Ellison, Founder of the CleanSquare community and Vice President of Sales and Distribution at Cleanslate Group, joins the Cleaning Processes podcast today to get into why he would not and how he’s built his community solely to help business owners and people in the cleaning industry learn from each other unselfishly. Jack got into this business about 25 years ago, starting with landscape architecture. Realizing he was making more money bartending part-time than through his full-time landscape architecture job, he decided to get into real estate management and gradually got into property management. He then gained interest in the supplier side. He formed a company called SiteStuff Inc., which he ran for five years before venturing into various senior sales and distribution roles in companies. CleanSquare is his passion project – a dedicated community that aims to help people help one another – that birthed out a pesky problem: some people had all the knowledge but were unwilling to share it with others. Jack sincerely believes that it’s every knowledgeable person’s responsibility, no matter the professional roles they’ve undertaken, to share the wealth of expertise and information they’ve gathered with those who would benefit from it. It is like-minded folks that make his community a true success! In today’s episode, he talks about the importance of knowledge-sharing, networking, education, and collective growth, sharing valuable insights from his professional journey to connect with you. He also shares tips to succeed in the real estate industry despite market fluctuations, like those brought in due to the coronavirus pandemic. Do not forget to tune in! Highlights: ●        Jack’s experience as an entrepreneur with SiteStuff and how he led the business from million-dollar monthly losses to a $100 million empire in 5 years.●        Cleansq’s mission: Create a community that’s always open to giving each other feedback, helping with questions, and, basically, sharing knowledge wholeheartedly. CleanSquare is designed to be an unselfish knowledge-exchange community.●        Lessons on management and distribution.●        Networking and the power of the community.●        Jack’s experience at the ISSA show.●        Why Jack believes industries will be better prepared for any unprecedented changes worldwide if they happen, taking note of the lessons from the pandemic. About Jack Jack Ellison is the Founder of the CleanSquare community and Vice President of Sales and Distribution at Cleanslate. Connect with Jack Website: Cleansq.com Email: jack.ellison@cleansq.com LinkedIn:  https://www.linkedin.com/in/cleanjack/ Connect with Us Website: https://www.podpage.com/cleaning-processes-with-jerry/Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
How Management Can Create More Sales in the 4th Quarter
Oct 18 2022
How Management Can Create More Sales in the 4th Quarter
The importance of your delivery driver as being your best salesman: The impact of your driver or delivery personnel is more important than you might imagine when it comes to your business. With drivers delivering more and more items in today's B to C world, they seem to be at a premium and in demand, and rightfully so. In my world, it is not unusual to get more than one Amazon delivery just to my house daily.Recent PodcastIn my recent podcast with Bob Natale, Laundry Consultant, this subject came up, and here are some of the takeaways. The link for my podcasts is https://www.hospitalitycleaning101.com/podcast/.Whether your company has one truck or a fleet of delivery vans, management and owners need to realize their drivers' importance. In many cases, they are the company's brand identity face, and it's no longer the salesperson. See, fewer salespeople see their customers as much because of lockdowns, gas prices, and Zoom, for a few. So makes the formula, in many cases, your driver, your BRAND.When a customer calls your office, do you answer with the same person who knows everyone by name, or is it voicemail prompts? Possibly that makes my point as the reason they see their driver as your BRAND. But, in doing so, you have the responsibility to have them in appropriate attire and professional image. Especially if you are selling chemicals or cleaning products, it's imperative. But then again, is your vehicle clean?Key PointsIn my recent podcast with Bob, we reviewed-The driver should convey a positive impression to all customers' business parties.Drivers can influence future sales with suggestions and recommendations at the actual point of purchase.If there is a backorder, it can be addressed immediately, and make sure a solution is in place.Have they seen any new construction on their route which resembles a business that would fit the persona of a new customer?A paperwork trail should be made out and turned in at the end of the day with the management with any issues they might have heard.Also, the driver can be trained to look for opportunities and let the customer know a salesperson will contact them later in the day. ( Hopefully, the salesperson or office follows up )If there is a billing problem, it can be communicated to the office immediately.Now lets me explain there is a time restraint for all of this because the driver has a time limit that I am also aware of.Let's now be accurate because the driver only has a certain amount of time, and we don't want them driving faster or breaking the laws on parking. So what can and should you do? The answer is straightforward: to pay them for their efforts. Rewarding their actions helps alleviate this, and it's a win-win proposition. They will find the time if they are compensated.As Bob stated, you need not want to make drivers commissioned or paid for the complete order; however, they should make extra money for any new sales.As any medium-sized companies try to grow their sales with existing accounts versus acquiring new buildings, the driver can recommend the end-user with a possible flyer or even drop off a sample.SummaryThe driver has a significant position, which is now more than ever. Therefore, up to their image with a crisp uniform, offer immediate compensation and bonuses, and your business will be rewarded for your efforts.Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
My Restaurant Silverware Is Dirty!
Jul 13 2022
My Restaurant Silverware Is Dirty!
In 2014 after moving to the East Coast, I designed a website/blog to try and market myself or add a personal brand touch. When I left the Midwest, I already had a marketing network set up; however, I had to build a new one. This story is because my third blog was named My restaurant silverware is dirty! See the original blog post here. My restaurant silverware is dirty! It has had the most feedback than all of the others. Some people have contacted me via email and phone from other countries who wanted to talk to me about my views and opinions. In addition, Once I was approached by a silverware manufacturer who tried to pay me for a consultation to advise him on his new cutlery line. I was also contacted by an engineer in the UK trying to design a product to eliminate the problem, and he paid me for a one-hour consultation. I never expected this success because writing is not my best suit, and storytelling is, and that is why I have not added a podcast.So, I came up with the idea of updating the story but leaving the original one on the site. So much has happened in the past eight years, mainly just looking at the past two as we still fight Covid. Is there a collation between the two of Covid and dirty silverware- most definitely? I am not saying silverware in a restaurant can transmit Covid; however, I am sure it happens. However, I can guarantee different hospitality operations can do better cleaning and sanitize for the public; we deserve it. Please listen and let me know if you have any similar stories!You can reach me at Jerry@hospitalitycleaning101.comIDifferent Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
Adapting the Changing Sales Environment with Adon Rigg
Jul 6 2022
Adapting the Changing Sales Environment with Adon Rigg
Effective Strategies for Adapting the Changing Sales Environment with Adon RiggThe sales industry is one of the most competitive in the world. With a constantly changing market and new competitors, working on yourself and preparing for the change is essential; otherwise, you will become irrelevant in the market. In sales, you can't look at life through a rear-view mirror and must keep moving forward. You are a part of the marketing strategy, and being creative and adopting a growth mindset will help you thrive. Don't just see where you are. Look beyond to see where you are going and how you can prepare for change today.  Join the conversation with Adon Rigg as he shares his journey in sales, the transition in the industry, and what makes Lead Freak the best option for sales and marketing. Adon is the sales chief and marketing officer at Lead Fleak, a company that automates prospecting and integrates social media with your contacts. Rigg spent half his career in sales and has worked in the chemical industry as a distributor and manufacturer representative. Tune in!  During this episode, you will learn about;[00:01] Introduction to the show [01:33] A little bit about Adon's journey and career background [06:05] Adon's learning curve in sales and the transitions in the industry [12:19] The shift from in-person sales to cold calling [14:47] Cold calling and why it might not be effective for you[16:01] What is Lead Freak, and how does it automates your prospecting [21:13] Who can get services at Lead Freak and what to expect [23:27] Does Lead Freak work with individuals or companies. Find out! [27:09] Adon's mentors in his career and where he draws his energy [29:13] How to reach out, connect with Adon or get sales resources [31:02] Ending the show and call to action Notable Quotes ●     Sales are just a piece of marketing ●     Cold calling is reaching out to someone you don't know or "cold," and it doesn't work.  ●     With the current technology, salespeople are just needed to close, not to open a business.●     Asking a salesperson to be in prospecting, closing, and maintaining a business is a lot.Resources MentionedA Combo Prospecting by Tony Hughes: https://www.amazon.com/Combo-Prospecting-Powerful-One-Two-Pipeline/dp/081443911X80/20 Sales and Marketing by Perry Marshal: https://www.goodreads.com/en/book/show/17214272-80-20-sales-and-marketingUnlimited Power by Tony Robbins: https://www.amazon.com/Unlimited-Power-Science-Personal-Achievement/dp/0684845776: Rich dad poor dad by Robert Kiyosaki: https://www.amazon.com/Rich-Dad-Poor-Teach-Middle/dp/1612680194/  Let's Connect Adon Riggs Website: https://www.leadfreak.ai/Instagram: https://www.instagram.com/leadfreak.ai/LinkedIn: https://www.linkedin.com/in/adonrigg/?originalSubdomain=caEmail: adon@adonrigg.com   Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
The Cleaning Process For Vacation and Short-Term Rentals with Sean Kemper
May 5 2022
The Cleaning Process For Vacation and Short-Term Rentals with Sean Kemper
Making The Cleaning Process Easier and Cost-Efficient with Sean Kemper Many people are reluctant to clean their homes and workplaces because they feel it is time-consuming and tedious. However, when renting places and coming out of the pandemic, you need to put your best foot forward to get protect your guests and get great ratings.In this amazing episode, Jerry Bauer, podcast host, and Sales Consultant of ChemStation Boston, interviews Sean Kemper. Sean is the owner of ETI solutions and Kemper Industries, which focuses on helping vacation & short-term rentals understand the cleaning process.Sean shares how Kemper industries formulate and manufacture their chemicals and how they sell their products. Moreover, he shares how the Drop n Go program helps transport their products and how it helps their clients operate on a small budget by using minimal cost-efficient products.Time Stamps[00:02] Introduction to the episode[00:44] What’s in for you in today’s episode[02:01] What Kemper industries deal with[02:09] Why Sean moved from Ecolab to Kemper industries in Alabama [03:13] How Kemper industries sell its products [03:55] How his father started Kemper industries [05:55] The end-user of the industry’s products [06:20] How Vacation Rental Housekeeping Professionals (VRHP) has enabled him              to get new distributions and grow their industry [07:24] Kemper’s carpet care services [07:51] The effect of COVID-19 on the chemical and cleaning industry that deals              with vacation & short-term rentals[10:18] The ETI disinfecting company he started during COVID-19 pandemic [11:16] The performance of the ETI company after the COVID-19 pandemic [16:22] The services his companies offer to hotels and casinos [17:14] How Kemper industries formulate and manufacture their chemicals [18:19] The geographical region served by Kemper industries [18:42] How the Drop n Go program that he built works[19:51] The products available in the Drop n Go program [22:03] Sean’s mentors in business [23:11] How to connect with Sean [24:35] Jerry Bauer’s gift for the audience  Follow Sean Kemper on;Website: http://www.kemperindustries.com/Linkedin: https://www.linkedin.com/in/sean-kemper-51958312/Facebook: https://www.facebook.com/KemperIndustriesIncInstagram: https://www.instagram.com/kempercleaningproducts/For cleaning, disinfecting, and specialized solutions: https://etisolutions.co/More InformationTo listen to more amazing podcast episodes by Jerry Bauer: https://www.hospitalitycleaning101.com/podcast/For the latest blogs on hospitality cleaning:https://www.hospitalitycleaning101.com/Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
The Costs Of Inaction of Problems - Pay Me Now or Pay Me Later Commercial
Apr 27 2022
The Costs Of Inaction of Problems - Pay Me Now or Pay Me Later Commercial
We have all seen or heard the above Fram oil filter commercial, which originally came out in 1972. I bet some of you have used that phrase (Pay Me Now or Pay Me Later) more than any other, and it has nothing to do with changing the oil in a car. Actual Commercial 50 Years AgoYou've probably also heard the phrase, "you have to spend money to make money." So, of course, we know that throwing down more cash for a product can feel uncomfortable for many people. But sometimes, investing in tools and systems is the best way to achieve your goals.Think about it this way: sometimes we don't like spending money because we think we should be able to get by with what we already have, right? That's how many businesses feel when they're thinking of purchasing new machinery or even software. But if you're working so hard on manual tasks and busywork, you're spending more time than you need to instead of focusing on what matters, which is increased sales.If you take a step back and look at how much time and energy you're putting into these tasks, you may find that it makes sense to put some money toward making your job easier to focus on the big picture.I see people trying to save money daily in the chemical and cleaning industry, which concerns me. But, in the long run, I know these quick savings decisions will cost them more. So I advise my customers and potential customers to ask for advice, which is usually free.Anybody can and will sell chemicals; however, a simple program with the proper dispensers, regular training classes, reviews, and cost analysis is just a few things needed.The actual expert treats a customer's money as if it was their own. NO, I don't mean the expert would want to take it from the customer. On the contrary, if the expert was asked whether they would spend their money on an upgrade, newer parts, or a new tool, they reviewed the situation as if they owned the place themself.Years ago, I removed a green scratch pad from a pump impeller on an older Hobart dish machine. I carried a screen for that model and advised the owner to purchase it for around $35. He laughed and said he did not want to spend the money. He and I reviewed the cost of a new motor together, and he said he was not worried about it. One month later, the engine gave out after the problem happened again. The cost of the new motor was around $700, and the restaurant had to wash the dishes by hand for over two days. From that point on, the owner listened to all of my advice.In another example, a particular nursing home wasn't using any Neutral Cleaner in their facility and just kept overusing a Quat base product. For people who don't know, this makes your wax soft, creates a dull look, and might save the home only a couple of dollars on chemical costs on one side of the ledger. However, it costs the house a lot because they have to strip and wax more often, spend hours to complete the job, and purchase more wax. So, did they save any money?When dealing with vendors, ask for their credentials and experience. For example, five years ago, were they selling cars, or have they walked the walk? Have they washed dishes, worked in a laundromat, or applied wax at # AM in the morning?Hope you like the podcast, and please share your thoughts with me Jerry@hospitalitycleaning101.com.Blog posts www.hospitalitycleaning101.comRefillable chemical programs www.chemstation-boston.comPodcast website https://www.podpage.com/cleaning-processes-with-jerryDifferent Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com
Ideas and Conversation with Laundry Consultant Bob Natale
Apr 4 2022
Ideas and Conversation with Laundry Consultant Bob Natale
The Laundry Business with Bob NataleIn this episode, Jerry Bauer, podcast host and the Account Manager of ChemStation Boston, talks with Bob Natale, Consultant, and Operations Manager at Delaware County Linen. Delaware County Linen is a full-service linen company founded in 1988 to service and support local businesses. Bob started in the commercial laundry industry in 1980 in a uniform rental before migrating to linen supply. He later went to selling in the chemical business, supporting Commerical and On-Premise Laundries.  Bob has 29 years of experience doing commercial laundry.  Bob talks about the effects of Covid-19 in the laundry business, the number one problem in washing linens, the impacts of lipstick, and the importance of paying your drivers well as an entrepreneur. He also shares some insights on the exciting things this year. Tune in to learn more on this and many other exciting topics! Timestamps[01:41] About Bob Natale[04:15] The geographic region that Bob’s services cover[05:43] How Covid-19 has affected Bob’s business [07:43] Does Bob do nursing homes laundry?[08:13] What Bob does for the spa business[10:51] The number one problem in washing linens[12:32] The problem of lipstick[16:31] The importance of paying your drivers well[20:35] Exciting things coming out this year Notable quotes●       “There is a burden in the hospitality industry. The food prices have gone up, the operation costs have also gone up, and they can’t get help.”●       “As a company, you have to do what you have to do to survive. However, you will have to look for opportunities to increase your growth.”●       “When sheets are not washed properly, and you stack them into a fairly confined bin and have oil leftover, it can cause spontaneous combustion.”●       “Drivers are supposed to be paid well. They are the face of the company because of the day-to-day interactions with the customers.”●       Importance of Circle of Excellence Resources:https://www.linkedin.com/in/robert-natale-699589ab/natalebob@outlook.comConnect with us:ChemStation Bostonhospitalitycleaning101 Different Sites Belowhttps://direct.me/jerrybauerJerry BauerHospitality Cleaning 101Jerry@hospitalitycleaning101.com