Shhhhhh. Did you hear that? Of course not. Why? Because you weren’t truly listening. Although we all believe we are great listeners, in fact, a study at Wright State University surveyed more than 8,000 people from different industries, and almost all rated themselves as listening as well as or better than their co-workers; the fact is most people struggle to listen. There is a difference between listening and waiting for your turn to speak. This week on the show Jan will discuss what true, heartfelt listening is and how it can change lives, including your own.