In this episode the hosts welcome Matt Smolin, CEO and co-founder of hang.com, a cutting-edge omni-channel solution for brand loyalty. Matt shares his journey from finance to technology and how Hang is changing the loyalty game for restaurants by leveraging technology like AI, personalization, and gamification. He explains how traditional loyalty models are evolving beyond simple point systems, offering customers memorable experiences and personalized rewards. The conversation also covers how hang.com addresses the challenges restaurants face in understanding customer behavior across different platforms, especially with third-party delivery services. Matt touches on the potential of AI in creating more dynamic and customer-centric loyalty programs, and how hang.com empowers marketers to be more creative and impactful in their strategies. The episode concludes with insights into the future of loyalty programs and a quick plug for hang.com.

00:23 Meet Matt Smolin: From Finance to Tech Innovator

01:26 The Birth of Hang: Revolutionizing Loyalty Programs

03:10 Why Hang Shines in the Restaurant Industry

05:40 Personalization: The Future of Customer Loyalty

09:35 Gamification: Making Loyalty Fun and Engaging

14:36 The Power of AI in Crafting Personalized Experiences

18:29 Hang: A Loyalty Program for Every Restaurant

19:54 Redefining Loyalty: A Fresh Perspective

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👋 ABOUT Dynpricing Technologies

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