Robin Ambrozy - Associate Professor of Instruction at Ohio University. She talks about her customer service leadership course, the characteristics of a leader and ways to leaders can continue to develop and train others. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message