How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive to use. They are the World’s Most Popular Corporate E-Learning Solution.Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.Congrats on your new role. Give my listeners a recap of GO1 and your new role.Take me through the first week at GO1. What was your goal? Interface: what do you deliver and the customer experienceHave you talked to your clients?What questions are you asking the employees and customers?Why should a company culture reflect its purpose and drive?Why should learning be a lifelong process?How does Go1 use intelligence to offer user recommendations based on users’ preferences?ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey.  Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literature. Dr. Stephen Trzeciak is the co-author of two books, Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, and Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the Best Medicine for Yourself, which we will talk about today.  Stephen Trzeciak’s mission is to raise compassion and service to others globally, through science.Tell me about this Wonder Drug that helps people live longer, gives you more energy, better sleep, less depression and anxiety, more happiness, and success?Some of my listeners might say, this is too good to be true. So, how does the data back this up?What are the side effects of this wonder drug?How does serving activates the reward centers in the brain?How much serving others does it take to activate these rewards?What advice do you have for the company when it comes to giving back to the communities they work/live?ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism. Buy here book: https://amzn.to/3J1d82RWhy do brands need to be more human?How can you shift your focus to bring more humanity into companies?How can my listeners connect emotionally with customers?What does a strong community have to do with brand purpose and trust?What makes a company trustworthy?What makes empathy one of the most important competencies of emotional intelligenceHow can companies embed empathy into the entire organizationWhere should it start?Can empathy be taught?For the listeners who aren't quite convinced empathy matters, what data do you have to change their minds?Why do brands need to be more human?ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe.What does patient experience mean to you? 1:13.868 – 1:49.720How can you give your patient their best life? 2:04.793-3:26.103What questions are you asking your patients? 4:03.542 – 4:56.363How important is it to have compassion in the patient experience? Why? 5:33.771 – 8:01.393Can compassion be taught? 8:18.261 – 9:09.797Why is compassion not taught in school? 9:18.735 – 10:09.064If the world of academia was listening to this episode right now, what would you tell them about compassion? 10:29.044 – 11:14.012How important is it to know the patient’s journey? 11:45.060 – 12:49.967Have a Compassionate Mindset – [Don’t make your patients wait] 14:17.664 – 15:34.118On a prior conversation you mentioned that your professionals have coaches, so why is that so important? 15:53.417 – 16:25.891Why All clinicians should have coaches - A good coach will help the patient and human experience 17:32.468 – 19:19.741How does listening change patients’ behavior? 19:59.292 – 21:58.13423:41.293 – 24:16.533 How to use visualization to improve HealthcareHow can you check your bias before listening? 25:02.908 – 26:06.628If you could leave a note to all customer service professionals, what would you say? 29:19.711 – 30:02.351ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]CXM@MSU: Conferences, Companies, Action Teams, Roundtables, MentorshipWhat is the role of the collaborative?What does the Master's Degree entail?What is the goal for enrollment?Who do you believe might be a good fit?ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Episode description not available.

Episode description not available.

Listening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening]In this engaging episode, renowned speaker and author Julian Treasure shares invaluable insights on how to improve your customer service skills by listening with intention. Uncover the key strategies and techniques used by top performers in the industry and learn how to implement them in your own interactions with customers. Whether you're a seasoned professional or just starting out in customer service, this podcast is a must-listen for anyone looking to take their skills to the next level. Don't miss out on this opportunity to gain a competitive edge and make a lasting impression on your customers.1:50 Why do we take hearing for granted?”4:08 How can my listeners hear better?7:10 Why are you giving me so much attention! Is about increasing your consciousness?7:45 Another crucial topic you discuss in your book is inner listening, so how does that play a role in our relationships with ourselves?10:10 How does it make people feel when they realize they are no longer that voice?11:39 This is so impactful on the power of listening. Can you re-train your inner voice?12:59 How can people in Customer Service listen with intention?17:00 How do most people feel when they are interrupted?19:33 What is the beauty of silence?22:12 Why do companies hire on listening, but they don’t reward on listening. What is that?23:42 What would you say to someone who leads customer service and says “Well, that’s great Julian, but how do I score on listening?”ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success]What does trust mean to you?How does listening build trust? What does it mean to listen with your eyes?What is the difference between success and excellence?How should my listeners pursue excellence?How do you feel when people say "Follow your passion"? What should we do instead?What makes mindset important when it comes to success?You said in the book "Devote yourself to the process of doing things well, and good outcomes will find you". How do you apply this to your success podcasting?***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

A Recipe for Success with Founder of Condado Tacos, Joe Kahn [Restaurant Experience]In this episode Nick Glimsdahl sits down with Joe Kahn, founder and chief innovation officer of Condado Tacos, a rapidly growing restaurant chain. Joe shares his background in the hospitality industry and how he built his business with a unique approach that emphasizes treating people well, including his employees and customers. The podcast also highlights the importance of supporting artists and original art at Condado Tacos restaurants. Joe even shares his own passion for painting as a hobby. The discussion concludes with Joe's insights on creating a stimulating environment for customers and the challenges he faced in maintaining consistency as his business grew.Don't miss this inspiring conversation with Joe Kahn, who has successfully created a culture of excellence and growth in the restaurant industry. Learn from his experiences and take away valuable lessons for your own business.To stay up to date with my latest videos, make sure to subscribe to this YouTube channel by clicking this link: https://www.youtube.com/c/Press1ForNick?sub_confirmation=1Timestamps 0:00:00Interview with Joe Khan, Founder and Chief Innovation Officer of Candado Tacos 0:02:30Heading: Creative Artwork in the Restaurant Business 0:05:19Conversation with Candado Tacos Founder, Joe Kahn on Creating Unique Art Pieces 0:06:54Creating a Culture of Quality and Inclusivity in the Restaurant Business 0:09:26Heading: The Inspiration Behind Candado Tacos: A Conversation with the Founder, Joe Kahn 0:12:07Conversation on Maintaining a Strong and Supportive Culture at Candado Restaurants 0:14:05Conversation with Joe Kahn: Building a 200 Million Dollar Company Overnight 0:17:22"The Power of Culture: How Condado Tacos is Changing the Restaurant Industry" 0:18:26Heading: Reflection on the Importance of Surrounding Oneself with Talented People 0:21:12Conversation with Condado Tacos CEO, Discussing Challenges of Building a Restaurant Business 0:23:29"The Challenges of Building a Successful Business: A Conversation with Condado Tacos Founder, [Name]" 0:27:46"Advice for Restaurant Entrepreneurs: Learning from Setbacks and Staying Innovative" 0:33:28Heading: Innovative Customer Service in the Restaurant Industry During the Pandemic 0:35:30Heading: Teaching Moments in the Restaurant BusinessABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University.Smith is a former student-athlete and coach who has earned a reputation for advocating for student-athletes and increasing the support they receive. Smith was intimately involved in the crafting of new Name, Image, and Likeness (NIL) NCAA legislation and was a fierce advocate for student-athletes to have the opportunity to train and compete during the pandemic.What is NIL? 2:05.169 - 3:33.105What is the Average Student-Athlete Debt at OSU? 4:17.541- 5:53.288It seems like a lot of Colleges/Universities are stretching the boundaries when it comes to NIL, so How is the NCAA making sure everyone playing "in bounds" per se?I heard Ryan Day, who is the Head Football Coach at Ohio State, Ryan Day, say that it will take about 13 million dollars to keep the roster intact. Which is a lot of money, which means a lot of responsibility, so how are you prepping the student-athletes at OSU for NIL when it comes to financial literacy, taxes, business plan, etc.?The recruiting process is crazy now, where these athletes are deciding on a school that is the highest bidder, so what is OSU doing to make sure you're not falling into that trap and staying true to your standard of excellence?It isn't only about bringing in the best talent, but retaining them year over year, especially with the new rules with the transfer portal. What can OSU do to minimize this risk of players transferring?Does this align with the Circle of Care?One of those pillars is mental health. You have 4 full-time sports psychologists now. How has the impact been on your athletes? What book or person has influenced you the most in the past year?If you could leave a note to all collegiate athletes interested in OSU, what would you say?ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]In this podcast episode, Simon Bailey, a highly experienced hospitality industry leader and Hall of Fame Keynote Speaker, shares practical strategies for enhancing customer experiences, improving employee compensation, and inspiring individuals and organizations to lead with purpose. He emphasizes the importance of understanding appreciation language, making emotional deposits, and committing to platinum service to make a positive difference in people's lives.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales Leader [Sales Experience]In this podcast, sales expert Anthony Iannarino explores the crucial role of the sales guide in the buyer's journey, the importance of creating certainty for clients, and how focusing on outcomes rather than solutions can lead to greater success. He also discusses the common pitfalls of desperation and the value of becoming a trusted advisor to decision makers.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]Jeff Thiessen explores everything from grilling techniques to the connection between sports and barbecue. Learn about the advantages and disadvantages of pellet grills versus griddles, how to make the perfect steak on a pellet grill, and the differences between pellet and charcoal grills. Discover how Dansons’s is revolutionizing grilling technology, the importance of authenticity in team building, and the significance of investing in people to make a positive difference in the world. Don't miss out on these informative and entertaining videos!ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]Join us in this enlightening conversation with Charlie Godfrey, Senior Director at Genesys, as we explore the power of empathy in customer service and experience. In this episode, Charlie shares his insights on how to make empathy a real part of your company culture, and how it can impact both your customers and employees.We delve into topics such as whether empathy can be taught, the difference between empathy and sympathy, and how empathy aligns with customer experience. Charlie also discusses the role of technology in enabling empathy at scale and shares his thoughts on the person or book that has influenced him the most in the past year.Tune in as we gain valuable insights from Charlie's wealth of experience and learn how to deliver empathy effectively in customer service. Whether you're a seasoned professional or just starting out, Charlie's tips and advice will leave you feeling empowered to make a real difference in the lives of your customers and colleagues.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

In this interview, host Nick Glimsdahl interviews Paul Rudder, a senior executive in the cruise, travel, and hospitality industry for over 40 years. Paul has worked on some of the largest and most luxurious cruise ships in the world, and has traveled all over the world while working with great teams and individuals from over 75 different countries. In his latest book, "You Can't Make This Ship Up", he shares his perfect customer service model. In this conversation, Nick and Paul discuss the importance of employee engagement in delivering excellent customer service on board cruise ships, as well as the investment in training and the hiring of experienced crew members. Learn more about Paul's unique career path and his insights into the cruise industry in this fascinating interview.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]The podcast episode highlights the importance of humility and listening when implementing change in a business organization. It emphasizes the need to approach change with a willingness to listen and ask questions, set clear expectations, milestones, and timelines, and bring in experienced change managers to guide the process. The article also stresses the emotional impact of change on employees and encourages transparent communication and support. Additionally, it emphasizes the importance of recognizing the need to adapt to new circumstances and let go of ineffective tactics to achieve lasting success. Overall, the article promotes a culture of positive development through understanding problems and finding solutions.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]This episode will be talking about his latest book ENDURE: Mind, Body, and the Curiously Elastic Limits of Human Performance.In what role does the brain play in a race?Does your cognitive development correlate to your physical development?Fatigue: Inability to continue vs sense of effortWhat about refocus or concentration? Explain the last lap kick? What is brain endurance training and how does it work?What role does Oxygen plan in endurance?How do you apply endurance in the workplace ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]In this podcast, Valerie Choniuk, a patient experience executive with twenty years of experience in healthcare, shares her insights on creating exceptional patient experiences by managing patient expectations. She emphasizes that patient experience is subjective and influenced by personal perception, biases, and expectations, and logical solutions alone are not enough to transform healthcare experiences. A psychological approach is required to drive change. Valerie highlights the importance of acknowledging and addressing the same challenges that have plagued patient experience for the past two decades, and providing patients with options to make them feel empowered and less frustrated. She also stresses the need for consistent actions in human behavior, rather than simply words on a screen or signage, to set and manage patient expectations, especially in more ambiguous situations. Valerie believes that exceptional patient experience can be life-changing for patients, their families, and caregivers. Her coaching experience with junior Olympic athletes in volleyball has taught her that a coaching style centered on the idea of will over skill and the need to build psychological safety to win is essential, and this applies to healthcare as well.ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/