Episode 158: How Prepared Is Your Business? | 5 Metrics & KPIs You Should Be Tracking for Business Resilience

We’ve spent years helping businesses rethink how to measure the effectiveness of their resiliency program. In fact, we have a 200 question input form that examines just this. While this podcast episode is not long enough to share all 200 questions, we’d like to offer five metrics or key performance indicators (KPIs) you can use to help you assess your business resilience.

Some key takeaways from this episode include:

• What gets funded gets managed. When you can show how certain risks and initiatives are being reflected in a profit & loss statement, you’ll be able to get buy-in from leadership to closely track those initiatives and get more funding to support them.

• Track your implementation. Do you have clear lines of authority and succession defined? Are procedures in place and are they communicated so that information can move across your organization?

• What is your organization’s public information system, and do you have a crisis communications team or point of contact? How information is distributed to the public during and after a crisis is crucial for managing that crisis, and for your reputation.

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Vanessa Mathews, host

Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience. Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.

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Jon Seals, producer

Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.

KEYWORDS: business continuity, business resilience metrics, key performance indicator, program assessment, program evaluation, preparedness training