In this week's episode, Valerie & Amy revisit our mystery shop case study, showcasing how it highlights key improvements for the Front of House and the overall customer journey. This complimentary case study was released to accompany the recent launch of our new Mystery Shop service, offering valuable insights into where businesses can make impactful changes, starting from the moment a client calls the business or walks through the door. Download the full case study, available as both an audio and text document, to explore actionable ways to enhance your customer experience. https://www.thedelforgegroup.co.uk/my...
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At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.
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