Leading LegoLand Florida Resort through empathy, accountability, and discipline w/ Franceen Gonzales

Franceen Gonzales has more than 35 years experience in the amusement park and leisure and entertainment industry. She was named president of Legoland Florida Resort in Polk County in June. Prior to Legoland, Franceen was an executive for WhiteWater West, Great Wolf Resorts and Six Flags.

Business Observer Managing Editor Mark Gordon and Franceen talked about how she went from wanting to become a doctor (was pre-med at Stanford) to getting into a career in waterparks and amusement parks. They also talked about how she overcame some of her biggest career challenges and how she balances empathy with accountability in leadership. And listen for Franceen’s recommendation for the coolest theme park in the world: it’s in Guatemala.

3 Takeaways:

(10:40) When you’re right, defend yourself, when your wrong, make it whole

(17:45) Moral character is a non-negotiable

(19:00) Coaching means having empathy and discipline

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:30) Introducing Franceen Gonzales, President of Legoland Florida Resort

(01:30) Franceen’s origin story, starting at a waterpark

(04:15) Obstacles throughout career

(06:00) Managing a waterpark at 25 years old

(09:20) What Franceen learned from her biggest mentor

(11:20) Crisis Management

(14:00) How did you end up at Legoland Florida Resort

(17:30) What do you look for in good leaders?

(20:40) Balancing empathy and accountability

(21:35) What are you looking forward to on Legoland?

(23:40) Rapid fire questions

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