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Summary
In this episode, David Osborne interviews Rich Cranston, owner of Encore Events in Rochester. Rich shares his experience transitioning from being a police officer to a full-time entrepreneur and how his background in law enforcement influenced his approach to building systems and delegating tasks in his business. He emphasizes the importance of taking care of your team and creating a positive work environment. Rich also discusses the success of their virtual open house and VIP events in showcasing their talent and booking clients. Overall, the conversation provides valuable insights into running a successful multi-op DJ business.