Not all heroes wear capes. Sometimes, they work in Operations. Without folks keeping the trains on track, the customer experience would crumble. In her time at Stryx, Elizabeth Ng Clock has seen this firsthand. In this conversation, we unpack timeless frameworks that anyone can integrate into their work.
Topics
- Build the plane as you go
- Be intentional with spend
- One-way and two-way doors
- Start documenting processes yesterday
- Anyone can do a job well
- Who makes a good Operations Manager?
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