How does a 212 year old institution become so comfortable with change while staying true to who they are? One key is designing the right culture to enable growth, innovation and reinvention. The other is having the right people – those who build up your organisation’s culture and make good on its Purpose.

Nicole Sheffield, Executive General Manager Community & Consumer at Australia Post is our guest on this week’s Catalyst Conversations talking sustainable change, equity and inclusion and a whole host of thoughtful insights.

Conversation highlights

• Bringing Auspost into the digital age
• The consumer trends of a country facing COVID-19
• E-commerce acceleration in a locked-down world
• Guiding principle: Always make the customers’ lives better
• Guiding principle: Be comfortable with change
• Guiding principle: ‘Always have one nostril above water’
• Aligning your people to your principles
• ‘Pushing the envelope’ in a 212 year old institution,
• The difference between ‘customer responsive’ and ‘customer obsessed’
• Effective transformation, enabled through culture
• Designing culture to solve problems and unlock opportunities
• Growing up as a first generation Australian
• Making more space for women in leadership roles
• The tangible value of diversity
• Advice for Nicole’s younger self

www.weareunity.com/blog/catalyst-conversations-nicole-sheffield