Generative AI shows incredible promise, particularly when it comes to explaining complex terms in natural language. But can AI help ITOps teams struggling to keep up with a flood of incidents that demand their attention? In this podcast, Jason Walker, Chief Innovation Officer at BigPanda discusses the current state of generative AI, how to best apply AI to ITOps to get real value, and the importance of clean, enriched data for reliable results. The discussion highlights why generative AI is becoming a necessary tool to make incident response faster, more accurate, and more consistent than humans can achieve alone.

From starting his career as a United States Marine Corps helicopter pilot to becoming the CIO of BigPanda, Jason Walker brings skill and professionalism to any situation regardless of scale, speed, or complexity. Jason is driven to help customers accelerate their AIOps journey by leveraging BigPanda's practical applications to enhance operations performance and ignite transformative growth. He previously served as Chief Customer Officer, and as CTO, for BigPanda. Previously, Jason spent ten years at Activision-Blizzard, leading Blizzard's IT operations transformation to support multi-product, always-online global gaming services with an AIOps-driven centralized OpsCenter. His positive experience as a BigPanda customer at Activision-Blizzard convinced him to join the company in 2020.

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