Most of us want to sound warm but strident, clear on what we want and need, but open to feedback. And yet our writing can give off a cooler, sometimes lofty feeling which  can offset our audience.  In this podcast, at a time when most company leaders fret about attrition, we explore the delicate art of tone in business writing. (While the tips here tie to writing, many work in business speaking, too.)

Here’s my small but potentially powerful idea: While we have no control over our team's ambitions and wants to leave and move on, we do have control over how we sound and the signals we give our audience. So why not become a little more informed?

Connect with me, Coach Debbi McCullough, about your group's communication challenges by clicking here. Or, do visit my LinkedIn profile and website. Know a manager who’s hearing feedback on an abrasive or cool communication style? Please share this episode. The article I mentioned on cloaked or camouflaged verbs lives here and on passive voice lives here.