In this episode, Shaun Marshall joins Neal Eggers & Karyn Dupree as a guest to discuss leadership and customer experience. They also touch upon the challenges of remote work and the importance of employee engagement.

Highlights

☕ Neal, Karyn & Shaun talk about their coffee choices for the day.

🎯 Shaun emphasizes the significance of continuous learning and pouring back into others as a leader.

🏢 The hosts discuss the impact of leadership on industries and the need for attention to detail.

💼 Shaun highlights the importance of giving back to employees and providing them with opportunities to grow.

🌍 They address the Employee Engagement Gap and the challenges faced during the pandemic.

📈 Shaun emphasizes the need for trust and independence in remote work.

🔍 They discuss the importance of quality monitoring and speech analytics in managing contact centers effectively.

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If you would like to be a guest, please email us at marketing@bpaquality.com.

As always, Have a Quality Day!