Certified high-performance coach Kelly Moser (The Moser Movement) explains how a new agent's mindset is the beginning of what is needed to be successful. While Keith Robert Gordon (mentor, coach, 36-year broker veteran and author of The Listing Agent) throws in a few kernels of knowledge to remind agents to be mindful, grateful, appreciative, respectful and nice: And a bit of "authority" added into the mix may just be what is missing.