Welcome to the first of a 4-part mini-series featuring Guardian and its HALO partners. HALO is Guardian’s bespoke claims service, and these podcasts help bring to life the huge value the service provides to our customers.

Phil introduces the thinking behind the protection challenger’s HALO service. He tells us how a claim is so much more than a payout and shares examples of how Guardian has been able to help customers at claim.

In the first podcast of this mini-series, Guardian’s Head of Claims, Phil Deacon, introduces us to HALO and the thinking behind the approach. He shares examples of how we’ve helped our customers; as well as what advisers can expect their clients to receive from Guardian if they need to make a claim.