The Science of transforming estates, workplaces and customer experience

The Science of Service Podcast

Apr 8 2024 • 37 mins

After the Covid-19 pandemic emptied offices and drastically altered our ways of working, organisations were forced to adapt. But four years on, what’s next for the modern workplace?

Chris and Ian explore the transformation of workplace experience, the ongoing impact of the pandemic and the rapid digital adoption driven by the shift to hybrid working. They visit Royal London’s head office to explore technology’s role in creating a seamless employee and visitor experience. They also get a glimpse into the future, where technology and AI will continue to shape the evolution of the workplace. This brave new world could offer even greater flexibility and enable colleagues to be even more creative.