It’s the end of Chris and Ian’s facilities transformation adventure. In the sixth episode of the podcast, they reflect on what they’ve learned along the way. Their personal highlights include visits to Mitie’s customer sites, where they witnessed technology’s impact on Facilities Management (FM) firsthand. They conclude data and AI will only disrupt and drive the sector’s transformation further, bringing technology-backed benefits to a brave new customer-focused world that can’t be imagined right now.

On a return visit to The Shard, they chat to Mitie CEO, Phil Bentley, who is excited about the role of data, tech and AI in FM’s future. When delivered hand-in-hand with dedicated people and well-managed places, organisations will be more efficient, smart and agile enough to cope with today’s fast-moving landscape.