How to Balance Agent Growth with Relentless Productivity (feat. Ashley Sachs)

Beyond the Queue: Inside Customer Support

Nov 3 2021 • 47 mins

Ashley Sachs, Director of Support and Success at Whereby, shares how she balances agent growth with relentless productivity. With a little inspiration from Ted Lasso, Ashley reveals how she manages that delicate balance, how she helps agents discover their “spark,” and how a culture of growth empowers her team to crush their KPIs.