Keeping Complex IOT Subscriptions Simple for Customers with Samsara CPO Jeff Hausman

Subscription Stories: True Tales from the Trenches

Sep 13 2023 • 40 mins

Subscriptions are going beyond software, content, and community, and increasingly are providing access to the physical world. The internet of things lends itself well to providing subscribers’ ongoing benefits, blending data from sensors and cameras with sophisticated software. This type of subscription can be complex to build, but has to provide value that is simple for subscribers to understand.

My guest today, Jeff Hausman, is the Chief Product Officer at Samsara.

Samsara provides an integrated subscription-based platform to increase safety, efficiency, and sustainability in the physical operations world. Think trucks, cargo, oil fields, and construction sites.

I invited Jeff to talk about how his team uses customer input to develop his product roadmap, how they bundle hardware and software to deliver on their forever promise, and how they've partnered across the ecosystem to keep things simple for their subscribers.