This week's guest is Clint West. Clint "turned the tables" this week by interviewing our host, Ron Pereira instead. Together they covered everything from lean in the office, to DMAIC, resistance, and more. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote Clint likes (6:35) His background (7:26) The "calmness" at certain facilities (15:38) Dealing with resistance (21:05) A story about Clint's family (25:08) What Ron has seen about eliminating waste in an office environment (26:27) Ron's pet peeve regarding DMAIC (33:22) About our Gemba Academy teleprompter evolution (39:57) Podcast Resources Right Click to Download this Podcast as an MP3 Clint on LinkedIn Get All the Latest News from Gemba AcademyOur newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think?What is one of your lean "pet peeves"?