Mark Jones (https://www.linkedin.com/in/mark-jones-baa3a627/) is the Manager, Accessibility & Services for Guests with Disabilities at the happiest place on Earth, Disney. We talk about Mark's journey as an able-bodied person working everyday to bring the same experiences to those with disabilities in a place where everyone just wants to be happy and enjoy life. We also talk about the impacts of COVID on these types of experiences and how a pandemic helps shift how companies think about their employees and customers.