In the ever-evolving landscape of healthcare, the pursuit of excellence is an unwavering commitment. The healthcare industry is a dynamic and multifaceted realm, where innovation and adaptation are essential for delivering high-quality patient care. At the heart of this mission lies the intricate web of learning and development – the cornerstone upon which the healthcare industry builds its future. In today’s episode, Shawn Nason is joined by Hillary Miller, the Vice President and Chief Learning Officer for Penn State Health. They discuss Hillary's background in learning and development, the intersections between experience and learning, and the challenges of building programs for a diverse population in a clinical setting. They also touch on the importance of onboarding and making it a meaningful experience. Hillary highlights the "Grow Portfolio" initiative at Penn State Health, which aims to remove financial barriers and support employees' growth and development. They also discuss the importance of not limiting individuals based on past experiences and the value of human-centered design in creating effective learning experiences. In This Episode [01:28] Hillary’s  background in learning and development [05:22] The intersections between experience and learning [08:34] Approaching onboarding as a meaningful experience [11:44] The Grow Portfolio pilot program [14:19] The importance of trust and communication in learning and development [19:05] Designing learning opportunities based on employee needs [20:54] The challenges of labeling people [25:05] Creating learning experiences in healthcare [26:28] Hiring based on attitude and behavior [28:04] The Combustion Questions What We Learned From Hillary Miller Engagement and fun are essential in learning, regardless of age or industry. Tailoring learning experiences to the audience's backgrounds, skills, and cultures leads to more effective outcomes. The Grow Portfolio Initiative at Penn State Health aims to provide fully paid programs in various fields, removing financial barriers for entry-level employees. Emotional intelligence and self-awareness are crucial for leadership roles. "How might we" statements can be used in human-centred design to foster innovation and problem-solving. Notable Quotes [01:54] “Engagement and fun and play, sometimes we forget that's not just for kids. Adults need that interaction.” [04:56] “A lot of times we use learning synonymously with training, education, development, the training, development, education are three very different things.” [00:06:53] “I could be the best technical functional leader on the planet, but if I don't know how to talk to people, I don't listen. I don't critically think. It doesn't matter.” [07:45] "I love human skills, not soft skills because it's not soft and it's not easy many times." [16:28] “ You manage things, you do not manage humans, you lead them.” Our Guest Hillary Miller, VP & Chief Learning Officer at Penn State Health, boasts 15+ years of learning leadership experience. Formerly at Paragon and HCA, she excels in public, for-profit, and non-profit healthcare. Experienced in gamification, Agile Learning, and more. Certifications in strategic comms, Lean Six Sigma, Crucial Conversations, and Epic Resolute Billing Resources & Links Hillary Miller LinkedIn: https://www.linkedin.com/in/hillary-m-75997336/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices