When all seems to go well, you are often surprised by the customer wanting to return what they purchased. This may be your first program address the all important return policy for your business.  The ten points addressed will provide you some key aspects of a return policy that may work for your store or business. Review the content of this episode with your partners and colleagues and with the content of this prog;ram begin developing a return policy that works for you and your customer.  This important program can be the determining factor whether a customer will ever want to do business with you now or ever again.