It's not You, It's Me

Keys To The Shop : Equipping Coffee Shop Leaders

Mar 12 2020 • 13 mins

Managing poor performance is one of the more frustrating parts of being a leader in the coffee shop. While in NYC for Coffee Fest I receive this great question, "What do you do if your manager or barista is not fulfilling the requirements of their role? Do you demote?" In this episode of Shift Break I will get into why I believe most bosses are too quick to blame the employee and slow to see themselves as the source of poor performance in the cafe.

Related Episodes:

Facilitating Success

Empowering Staff to Make the right Call

Being the Point of Clarity

Consulting opportunity!
Does having a regular one-on-one coaching session where you get to work out problems, develop solutions, and gain clarity on your business sound attractive? Reach out!

Chris@keystotheshop.com

Batch Brew like you never thought possible:

Ground Control Cyclops Brewer

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