Is healthcare getting digital transformation wrong? After billions in health IT investment, most patients still rely on call centers and manual paper-based workflows to get the care they need. What explains this paradox? Dr. Muthu Alagappan, CMO at Notable, and Carle Falk, Head of Research at Notable, explore lessons learned from their work with 100s of healthcare providers on how to drive digital transformation effectively.

Highlights:

1:30 What does healthcare get wrong about digital transformation?

8:00 How to get the correct balance between automation and manual work?

11:07 Why does healthcare innovation lag behind other industries?

15:18 What are some examples from other industries that could serve as role models for healthcare?

17:43 Should hospitals be thinking about the staff experience just as much as the patient experience?

21:00 Should digital transformation only be in the hands of the Chief Digital Officer?

23:06 What does an effective Chief Digital Officer look like?

27:54 What is the biggest misunderstanding healthcare executives have about automation?

Our guest:

Carle Falk is currently the Head of Research for Notable and a 20-year veteran of The Advisory Board Company, where she led client services for Crimson, a physician-driven software platform used by over 200 health systems to compare clinician cost and quality performance. She is the author of over a dozen best-practice studies on care variation reduction, clinical operations improvement, population health, and physician-hospital engagement strategy.