#2 Dr. Toby Cosgrove: Caregiver burnout is our biggest challenge

Notable Perspectives

Oct 14 2022 • 39 mins

Dr. Toby Cosgrove, the former President and Chief Executive Officer of Cleveland Clinic, sits down for an in-depth conversation with Dr. Muthu Alagappan, CMO at Notable. In this episode, Dr. Toby Cosgrove discusses his career path from a physician and acclaimed surgeon to CEO of a leading health system. He also provides his perspective on healthcare industry challenges, like labor shortages and rising inflation, and his advice on evaluating technology partnerships.

2:00 What drew you into healthcare?

5:36 If you had to do it over, would you become a physician?

7:05 Tell us about your career progression to CEO.

11:55 Was your training and experience as a surgeon helpful as CEO?

14:10 What achievements are you most proud of?

15:55 What had you hoped you would have achieved as CEO but did not?

17:39 What lessons can America learn from healthcare overseas?

19:31 Thoughts on the increased venture capital investment in healthcare technology?

22:30 Should health systems look for technical expertise outside the organization?

24:44 What are the most significant challenges health systems face today?

26:38 Do you think the problem of caregiver burnout is overstated?

29:19 What makes an AMC unique?

32:50 Do AMCs lag non-AMCs when it comes to digital transformation?

34:03 When EMRs were introduced, did anyone foresee how much time the staff would spend on a screen?

35:26 Will automation will reduce the administrative work EMRs have introduced?

37:01 What gives you optimism about the future of healthcare?

Our guest:

Dr. Toby Cosgrove is the former President and Chief Executive Officer of Cleveland Clinic. Currently, he serves as an Executive Advisor to a select group of companies in the healthcare industry, including Notable. Toby is an acclaimed cardiothoracic surgeon by training. He started at the Cleveland Clinic in the mid-70s. He served as the President and Chief Executive of the Cleveland Clinic from 2004 to 2017. During his tenure, the Cleveland Clinic’s more than doubled its revenue and expanded locally, nationally, and internationally, becoming Ohio’s largest employer.