#17 - Michael Hancock: transitioning to a value-based care model

Dec 7 2023 • 30 mins

In this episode, Michael Hancock sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

* The role of data and analytics in moving a value-based model forward

* The criticality of aligned incentives in transitioning to a value-based care model

* How AI can impact future care models

* And much more.

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Mike Hancock serves as Executive Director of Operations Transformation for Castell. In this role, Mike leads the Operations Transformation and Care Traffic Control teams that support Intermountain Medical Group and Affiliate Partner Clinics. Mike has worked for Intermountain Healthcare for eight years in service line, geographic operations, and practice management roles leading a variety of outpatient clinic and hospital outpatient services.

Before working for Intermountain, Mike worked for three years in the ambulatory setting with HCA/Mountainstar. Mike earned both a Master of Health Administration and undergraduate Health Administration degrees from Weber State University.

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OUTLINE

Here are the timestamps for this episode.

(00:00) - Intro

(01:11) - What inspired Hancock to get into healthcare?

(01:56) - What is operations transformation and what is the role?

(03:52) - Operations transformation started in primary care, where does it go from there?

(05:17) - Top lessons learned from transitioning primary care to a value-based model

(07:42) - The role of data and analytics in moving a value-based model forward

(11:37) - Exploring financial models for ‘care traffic controllers’ and care managers

(15:00) - How the make-up of the practice staff has evolved

(19:22) - Success metrics of a value-based care model