#12 - Mona Baset: Generative AI, LLMs and the future of healthcare

May 25 2023 • 40 mins

In this episode, Mona sits down for an in-depth conversation with Dr. Muthu Alagappan, chief medical officer at Notable. Among other things, the two discuss:

* How Intermountain Health thinks about and sets out to build consumer-grade experiences for its patients

* How advanced technology is augmenting human healthcare workers

* Why it is important to incorporate empathy into any ROI calculation

* And much more.

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As Vice President of Digital Services at Intermountain Health, Mona Baset leads digital strategy and transformation, including the development and implementation of the digital technology roadmap. She was also appointed by the Governor of Colorado to serve on the state’s eHealth Commission.

Prior to that, Mona was a leader in the technology organization at Atrium Health, leading consumer engagement strategies. Previously, Mona spent almost 10 years at Bank of America, where she led various marketing and communications teams.

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Outline

Here are the timestamps for this episode.

(00:00) - Intro

(00:52) - The motivation to work in healthcare

(01:48) - Does healthcare lag in consumer technology adoption?

(03:24) - Best-in-class consumer technology from a health system POV

(04:47) - Amazon’s consumer experience vs. the healthcare experience

(07:34) - Building the consumer experience at Intermountain Health

(10:04) - Prioritizing the work

(11:09) - Factors that influence the build vs. partner decision

(13:07) - How Design Thinking applies in healthcare