In this episode, we met Mike Farris, Senior Customer Service Manager at Zep Sales and Service. We delve into Mike's management style, the transition to remote work, and the hiring and people management approach. He emphasizes clear expectations, proper training, and a fair performance improvement process. Mike also discusses the need for a welcoming approach to one-on-ones and the importance of understanding the root causes of performance issues. Our conversation provides valuable perspectives for managers and employees on effective workplace dynamics and the hiring process.

Mike's journey began in the bowling industry, where he climbed the ranks to management before joining Zep 24 years ago. Over the years, his management style has adapted, particularly with the shift to virtual management during the pandemic.

Control Your Career is a podcast to help you conquer uncertainty, shatter imposter syndrome, and rise above the expectations imposed by others. Hosted by Julia Toothacre, a seasoned career coach and strategist at Ride The Tide Collective, she empowers professionals like you to find clarity, navigate your current career with finesse, and propel yourself toward career advancement in alignment with your unique personality, preferences, and values.

Season 10 is all about people managers and, specifically, what managers want and expect from their employees and teams. Julia is interviewing people managers with at least 10 years of management experience and who are currently managers to help you understand their mindset and expectations.  Each episode will have action items you can apply to your unique situation and consider in your relationship with your manager.

You can find this episode and more at ridethetidecollective.com and you can connect with Julia on LinkedIn, where she posts career information and inspiration to help you control your career.

Episode Blog Post: https://ridethetidecollective.com/2024/04/17/season10episode6/