Dr. Shree Nanguneri explains his method to remove or reduce the 3 Ds - defects, delays and deviations from organizations. His team uses the socratic approach to not only fix the problems of his clients, but also train them how to handle issues on their own. They convert defects into delights, delays into 'just in time' and deviations into dollars. Dr. Nanguneri says that one of his keys to success has been having the right mentors.