Buck Mims, Chief Executive Officer, National Public Safety Group, A DotCom Magazine Interview

The DotCom Magazine Entrepreneur Spotlight Series

Sep 18 2023 • 40 mins

About Buck Mims and National Public Safety Group:


Buck is active in the ministry at Grace Church of Southern Pines, where and his wife Kimberly also counsel individuals and married couples. Buck and Kimberly are also the proud parents of two adult children and their little Shih Tzu, Layla Lu Mims.


I have over 33 years in the public safety arena. For years, I worked in public safety software sales at a Tier 1 provider, with considerable experience implementing large consortium systems, including one 10 County system of CAD, RMS, Mobile, and Civil software. With all of the volatility in the software market, I started National Public Safety Group, so we could offer a consulting firm that really understood the Public Safety Software industry.


Having been a sworn officer myself for over 30 years, I also have a passion to help agencies. I have always been an advocate to ensure my customers were taken care of, which isn't always easy in corporate America. That is not the case at our company. We are 100% going above and beyond to give great service and value to them. We guarantee our services by providing a cancel anytime contract, so if you are not happy with our work, you are not stuck in a contract.


We will live and die by our service and value, and I can do that because I know we will give our customers our best. I am very excited about all we are doing today and what is coming over the next few years.


At NPSG, you are assigned a team specific to your needs. We have subject matter experts for each solution and phase of your project.


As we are a concierge consulting firm, each project is assigned a project manager, the appropriate subject matter experts for products, selection experts, and procurement experts. Having our team providing you with facts and putting things in the appropriate context allows your agency to make smart and educated decisions. This helps out agencies and their software providers have more successful projects.


This level of involvement is part of our standard concierge service. Our goal is to take the work load off of your team and anxiety out of your project.


As our consultants mainly come from public safety and working at public safety software companies, we understand what it means to have a strong partnership with your provider. So part of our goal is very importantly to help build a strong relationship with the software provider and your agency.


We don’t just say we focus mainly on software. We highly focus on the public safety software industry, it’s products and providers. Besides over 90% of our work involving public safety software consulting, we internally have training to help our consultants understand the industry better. We teach them how to continuously stay up to date with information they need to be a successful public safety software consultant. We also have three different tools we are building to help our employees and customers directly understand the differences of the providers in the market.