Claims and restoration is where the most policy holders determine the value of their insurance and Bill Dietz, President of Paul Davis Restoration Canada, talks about how to modernize and expand the value at a difficult time.

In this episode:

• How to address service and expectations of insureds post CAT losses
• Why investing in company culture has helped attract great talent
• Using technology to provide transparency in the restoration process
• How people are still the most important asset for a successful experience
• Podcast Philosophy

Bill's experience and understanding of the restoration industry helps provide amazing context for how the industry at large can improve it's service and deliver value during a situation neither the insureds or their insurance company want to have.

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