Former mechanic turned corporate leader Steve Grossrieder heads up Jax Tyres & Auto, taking the business into the shiny new world of electric vehicles and sustainable initiatives through the Future Fit program.

Customer experience is at the heart of the revamped, renamed and revitalised vehicle service chain.

Over the past three years Steve has been named a CX Leader of the Year, and the overall business awarded for the Best CX Transformation and the Best Customer Experience.

In this podcast Steve, managing director and CEO, reveals how important CX is to the success of the business, what leadership looks like, and how to adapt to the market.