In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.

Hungry for more insights?

1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

• The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
• What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
• Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard."

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.
Learn more at https://tryknowhow.com.