HR magazine editor Jo Gallacher talks to HRMI 2021's #1 Practitioner Eugenio Pirri about how organisations can communicate their purpose to employees, and the importance of dialogue.

Genio, chief culture and operations executive for luxury hotels group The Dorchester Collection, speaks about how to empower staff, getting the tone right, and listening to and working on feedback.

Plus: Genio reveals a hiring horror story... stay tuned.

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