In Episode 13, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Zachery Anderson, Chief Data & Analytics Officer at Natwest Group, where they discuss the value that is being driven from productionising GenAI, which includes;

• Why GenAI feels different to any other D&A hype that’s come before it
• How the scale and interest is off the charts
• Having an outpost in Silicon Valley to scout new tech partners
• How they were working with OpenAI 18 months before ChatGPT launched
• Working with LLM’s 6-8 months before ChatGPT
• Having 2 LLM use cases in production and another 10 in development
• How there will be more direct interaction between LLM’s and customers
• Educating the business on the security risks
• Why regulation matters but customer expectation matters even more
• Why it’s important to just get started
• Prioritising the correct use cases
• The 5 design patterns for GenAI use cases
• Running the central D&A function like a PE firm; it has to generate a return or it doesn’t happen
• The importance of killing projects that won’t deliver a return as fast as possible
• Having an annual target of how much the D&A organisation will generate as a multiple of the cost structure
• The importance of having your finance team calculate and audit target
• Why Analytics Leaders should, but don’t do analytics on themselves
• Why GenAI will change D&A team structures and operating model
• Why executive support and interest is more important than who you report to
• Advice on productionising GenAI
• Why it really matters where your GPU’s are hosted
• Why you need to hold your current plans very lightly
• The importance of app development for LLM usage
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