On this episode of And Security For All, host Kim Hakim has Reanna Schultz on the show to discuss social engineering and the future of training the human firewall. During their conversation Reanna explains why it is not realistic to have a click rate of 0% and a 100% report rate regardless of educational training. People continue to click on phishing reports because of physiological reasons. The audience will learn how to grow and mature an organization's phishing pool based on reports and data collected from the users.