Join host Kim Dondo and industry experts Paul Shearman, Gurpreet Chahal, and Francis York as they delve into the world of mortgages and customer service excellence. Discover the importance of awards like the Rated for Service Awards, gain insights into Accord Mortgage's top quartile performance, and explore the challenges and trends shaping the mortgage market. Tune in for valuable advice and a glimpse into the future plans of these industry leaders.