In this podcast series join Mortgage Finance Gazette and The Openwork Partnership in conversation with key lenders discussing lessons to learn from the results of the MFG Rated for Service Awards. Earlier this year the Rated for Service Awards presented the views of over 800 brokers providing their assessments of lenders’ levels of service. In this first episode we are joined by Paul Shearman, Mortgage, Protection, and GI Proposition Director from Openwork, who shares his expertise and insights on the data and the importance of striving for exceptional service within the mortgage industry.