Today’s guest is Johnny Taylor, President & CEO of SHRM, the Society of Human Resource Management, which is the association for over 300,000 human resource officers in 165 countries. The formula for success in any business is to get your people capability right. That’s how you’re going to satisfy more customers. That’s how you make more money. And more importantly, that’s how you make a bigger difference in the world. When it comes to getting your people right, Johnny Taylor has figured out a huge piece of the puzzle. And it’s something a lot of us overlook: empathy. Not sympathy! But empathy – the ability to see a situation from someone else’s perspective and respond with compassion.  He says empathy isn’t just a mushy feeling or moral idea. It’s a business skill – something we actively need to be working toward in our organizations and developing in our leaders.  If you’re not sure how to do that, don’t miss this episode! You’ll also learn: Three benefits of remote work (and one huge danger)  The paradigm shift every HR department needs in order to shake the bad rap The #1 reason you’re overlooking great talent How to keep your best people Specific ideas to drive diversity and inclusion