137: Customer Feedback at Physical Product Launches

Website: https://opiniator.com/
LinkedIn: <a rel="nofollow" href="https://www.linkedin.com/in/matthewselbie/" target="_blank">https://www.linkedin.com/in/matthewselbie/

Aug 17 2022 • 28 mins

Matt Selbie is the President of Opiniator, a software platform that collects real-time feedback from product customers. He has spent over 25 years researching, strategizing, and implementing customer feedback programs. Today Matt is going to share some valuable knowledge on how inventors, startups, and small manufacturers should properly collect customer feedback, when to do it, how to do it, and the importance of it, along with breaking down clear actionable steps you can use for maximizing the right kind of feedback at your product launch.

Today you will hear us talk about:

Companies don’t consider feedback in their corporate strategy for their physical hardware products
Ask the right people.
Ask as close to the experience as you possibly can.
Ask the right product feedback questions, figure out exactly what you specifically want to find out.
The fallacies in customer feedback.
Breaking down the feedback into clear actionable questions.
It is better to focus on clearly data-driven answers rather than general intent open-ended questions.
Ask two questions about one feature on your product. Vulnerability analysis.
Think about feedback not just for product development, but also for how to sell.
Feature creep without consulting customers
Hardware product feedback at a product launch
Give the respondents the eventual data
Qualify the respondents.
Make the feedback 2 minutes or less.
Retail store camouflage of your product
The one thing to make someone consider buying