Jonathan Philipsen, EVP of Cloud Strategy at Thrive, has been in the MSP space for a while now, and he's noticing a shift. Work-from-anywhere businesses put a strain on employee retention and increased the need for cybersecurity services. ChatGPT is sweeping across the industry and forcing the question: are employees still necessary? Jon and Jonathan leave no stone unturned in this episode to discuss advantageous moves for MSPs, the moral dilemma of AI, and the many routes you can take with multi-cloud environments.